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Why am I receiving Payment Error emails?
Why am I receiving Payment Error emails?
John avatar
Written by John
Updated over 3 months ago

Zaprite includes a notification system that alerts merchants when payments fail with one of their Connections during a Checkout process.

Examples

Here are some examples of when you might receive a Payment Error notification:

  • Zaprite can no longer query a Lightning payment from your node.

  • An incoming bitcoin transaction has dropped from our mempool.

  • A customer's card was declined by your card processor (Square, Stripe, etc.), e.g. GENERIC_DECLINE.

  • A customer's card was declined because the Order amount is above the customer's card transaction limit, e.g. TRANSACTION_LIMIT.

What should I do if I receive a Payment Error email?

Most of the time these emails can be ignored. However, in certain circumstances you may want to double-check your connection in Zaprite to make sure everything is synced correctly.

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